Terms ofService

By accessing and using CleanPro's services, you accept and agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time with notice to users.

Your continued use of our services constitutes acceptance of any modifications.

These terms apply to all users, including customers, cleaners, and visitors to our platform.

CleanPro is a marketplace platform that connects customers with independent professional cleaners.

We facilitate bookings, payments, and communications but do not directly provide cleaning services.

All cleaning services are performed by independent contractors, not CleanPro employees.

We do not guarantee the availability of any particular cleaner or service at any given time.

Service availability may vary by location and is subject to cleaner capacity and scheduling.

You must create an account to use our services and provide accurate, current information.

You are responsible for maintaining the confidentiality of your account credentials.

You must notify us immediately of any unauthorized use of your account.

One person or entity may not maintain multiple accounts without our written permission.

We reserve the right to suspend or terminate accounts that violate these terms.

All bookings are subject to cleaner availability and confirmation.

Payment is due upon completion of services and will be processed automatically.

You agree to pay all charges incurred under your account, including applicable taxes.

Cancellations made less than 24 hours before scheduled service may incur fees.

Refunds and adjustments are handled according to our satisfaction guarantee policy.

You must provide accurate information about your cleaning needs and property access.

You are responsible for securing valuable items and providing a safe working environment.

You must treat all cleaners with respect and professionalism.

You agree not to engage cleaners outside our platform to circumvent our fees.

You must report any issues or concerns promptly through our customer support channels.

All cleaners must pass background checks, provide insurance, and meet our quality standards.

Cleaners are independent contractors and are responsible for their own actions and services.

We reserve the right to remove cleaners from our platform for violations of standards or policies.

Cleaners must maintain professional conduct and deliver services as described.

Any disputes between customers and cleaners should be reported to CleanPro for resolution.

CleanPro's liability is limited to the amount paid for the specific service in question.

We are not liable for indirect, consequential, or punitive damages of any kind.

Our liability does not extend to actions of independent contractor cleaners.

You acknowledge that cleaners are not our employees and we do not control their actions.

Any claims must be brought within one year of the incident giving rise to the claim.

All content on our platform, including text, graphics, logos, and software, is our property.

You may not reproduce, distribute, or create derivative works without our written permission.

Any feedback or suggestions you provide may be used by us without compensation.

You grant us a license to use any content you submit to our platform.

We respect intellectual property rights and will respond to valid infringement claims.

You may not use our services for any illegal or unauthorized purpose.

Harassment, discrimination, or inappropriate behavior toward cleaners is prohibited.

You may not attempt to circumvent our security measures or access unauthorized areas.

Commercial use of our platform without permission is not allowed.

Any violation of these prohibited uses may result in immediate account termination.

We encourage resolution of disputes through our customer support channels first.

Any legal disputes will be resolved through binding arbitration rather than court proceedings.

Arbitration will be conducted under the rules of the American Arbitration Association.

You waive the right to participate in class action lawsuits against CleanPro.

These dispute resolution terms are governed by the laws of the State of Washington.