PrivacyPolicy

Personal Information: When you create an account, we collect information such as your name, email address, phone number, and billing address.

Service Information: Details about your cleaning preferences, property information, and service history.

Payment Information: Credit card details and billing information processed securely through our payment partners.

Usage Data: Information about how you use our platform, including pages visited, features used, and interaction patterns.

Device Information: Technical data about your device, browser, and network connection for security and optimization purposes.

Service Delivery: To connect you with professional cleaners and facilitate booking and payment processes.

Communication: To send booking confirmations, service updates, and important account notifications.

Improvement: To analyze usage patterns and improve our platform features and user experience.

Safety & Security: To verify identities, prevent fraud, and maintain the security of our platform.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Service Providers: We share relevant information with cleaners to facilitate your bookings and service delivery.

Payment Processors: Payment information is shared with secure payment processors to complete transactions.

Business Partners: Limited data sharing with trusted partners who help us operate and improve our services.

Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

Business Transfers: In the event of a merger or acquisition, user information may be transferred as part of the business assets.

Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols.

Access Controls: Strict access controls ensure only authorized personnel can access your information.

Regular Audits: We conduct regular security audits and assessments to identify and address vulnerabilities.

Secure Infrastructure: Our systems are hosted on secure, monitored infrastructure with robust backup procedures.

Incident Response: We have procedures in place to respond quickly to any security incidents or data breaches.

Access: You can request access to the personal information we hold about you.

Correction: You can request correction of inaccurate or incomplete personal information.

Deletion: You can request deletion of your personal information, subject to certain legal requirements.

Portability: You can request a copy of your data in a structured, commonly used format.

Opt-out: You can opt out of marketing communications and certain data processing activities.

Essential Cookies: Necessary for the basic functionality of our website and services.

Analytics Cookies: Help us understand how users interact with our platform to improve performance.

Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness.

Third-party Tools: We use analytics and marketing tools that may place their own cookies.

Cookie Controls: You can manage cookie preferences through your browser settings or our cookie preference center.

Account Data: We retain account information for as long as your account is active or as needed to provide services.

Service Records: Booking and service history is retained for business and legal purposes.

Legal Requirements: Some data may be retained longer to comply with legal obligations.

Deletion Requests: Upon account deletion, we will remove or anonymize your data according to our retention policy.

Backup Systems: Data in backup systems may take additional time to be completely removed.